Service is very quick but I wasnt happy about not being told I had a fault with my back jet wash. I found this out about a week later when my service video was sent to me it was just written at the bottom of the page. Not even mentioned on the video
Fantastic service from Lewis, he couldn't have been more helpful. So knowledgeable patient, answering all my questions. Kept me informed every step of the way and made sure I was happy with how things were progressing
My daughter asked for a service and was told that it did not need one. When we went back to pick it up I said that it hadn't been serviced for 2 years and a different salesmen said that it did need the service and it would have to be booked in again
Whole experience was positive from test drive to collection of my new car.
The work carried out appears good and the engineer I spoke to the day after the service was helpful.
Knowledgable and helpful.
A job well done to a high standard.
There is nothing not to like
Issue on payment and no feedback on fault remedy
as expected
Terri at the barons show room in stansted was very friendly from the start, she was very informative about the car i was looking at. She made the whole process of purchasing a new car so easy and enjoyable.
The service I received was excellent the only problem was trying to book the service and request a loan car. This couldn't be done via the call centre and despite giving my contact details as requested, no one called me back.
Work undertaken quickly, provided updates and video overview. Slightly marked down as whilst complementary clean of car provided, boot was completely missed
Quick, straight forward and efficient
We were terribly disappointed that we could not collect on the Friday December 1st as arranged but had to wait until the following Monday. We were promised a 'Goodwill' present from the Branch Business Manager - This has still not arrived !!!!!!!
See above
Totally professional and helpful
Our vehicle came in for its MOT which we had a voucher for from purchase the year before. There were 3 items we asked to be looked at and only 1 was resolved although we were advised the other 2 had been dealt with.
Everything was catered for that we asked and Terri gave us all the answers and guidance needed from day one.
It's never cheap
Happy with end of wArranty check but it would have been good to do MOT at same time but cost double my local centre.
Overall the service experience was excellent. However, I was not made aware of the charge for a courtesy car at the time of booking. The charge was nominal but its application should have been made clearer.
Excellent service
The problem with booking in process lowers my score from 5 stars.
Work was completed to a high standard. However on the day of work there was no loan cars available.
Even recently the car underwent a health check & it was pointed out that I had a screw in the rear offside tyre & would cost £175 to replace the wheel. No mention that it could be possibly be repaired.
QUICK FRIENDLY AND EFFICIENT SERVICE
faultless from beginning to the end of service.
All work done in the time we were told.
The salesman explained everything about the new vehicle, I was shown the vehicle before the final hand over to make sure I was happy. The vehicle was located I a dedicated side showroom, I felt very important, Spot On I like that
The offer of a coffee/cake was much appreciated whilstwe were waiting for the return of my car
All sorted immediately
I always receive excellent service. Everything required is explained in detail by David at the Mini service reception desk before a decision is made on servicing, repair work required.
There was just one thing left outstanding to complete which will be carried at a second visit
Excellent Service
Happy with the service. Everything explained good video
Staff are always very friendly
Felt valued
professional and friendly and Lewis kept us updated
When we came to collect the car after the service, the person booking us in was very helpful and took the time to explain details of the Mini system and how everything worked. Actually explained everything while sitting in the car.
Very satisfied, the team fitted me in with a service schedule that was convenient with my work pattern & I could wait on site while the service was completed.
I was looked after from start to finish and felt valued as a customer
Very easy to deal with and service completed ahead of schedule
Polite and friendly.
Very efficient and friendly service
No issues
The staff friendly and very helpful throughout the whole experience at the mini centreAdam helpful with instructions on new car and how to clear data on my old miniBen remember me from previous sale , so came and had a conversation with me
The service was impeccable
See above for changes to the service reception. Staff (David) were good as always.
There was hardly any diesel in the courtesy car I had for the day.Mini has been squashed into the BMW garage which I hope is only on a temporary basis.