I arrived to drop my car off and the booking that had been made was incorrect even though I had an email (from Cambourne) confirming the work. Was rebooked, courtesy car that was filthy, the 2nd had no fuel in, 3rd was filthy.

Had to wait a long time to get an appointment that suited me and I had to keep ringing to get any information

Unacceptable wait for service availability Requested information re upgrade/update re Sat Nav, still not received

See answer above They are quick to sell you a car but getting a call back from someone or to be refunded money seems beyond them

Terri was very helpful and friendly. I found her service to be excellent.

To my complete satisfaction

Competent, competitive

Very helpful, friendly and really clean with nice facilities, including a space to park your car (very rare at some service centres!) and a fab coffee machine

Adam kept me informed at every step of the way. And was always willing to help with any questions or quieries.

My car still is not fixed and the staff did not give a level of professionalism

Adam very good to me whilst I'm going through difficult times

As above, I was left for a good 20mins over in BMW with no explanation as to why things were taking so long having asked to buy a phone holder. I bought the car in July and found out that it was missing the service history when the service was due.

All issues mentioned were dealt with.

After a tyre replacement had to return the car twice due to tyre deflating

Service done very well. Annoying part is the length of time it takes for the paperwork to be sorted once the car is finished.

Kept me advised at all times (which was greatly appreciated). Nice to do business with.

Windscreen needed replacing but non in stock

Service is very quick but I wasn’t happy about not being told I had a fault with my back jet wash. I found this out about a week later when my service video was sent to me it was just written at the bottom of the page. Not even mentioned on the video

Fantastic service from Lewis, he couldn't have been more helpful. So knowledgeable patient, answering all my questions. Kept me informed every step of the way and made sure I was happy with how things were progressing

My daughter asked for a service and was told that it did not need one. When we went back to pick it up I said that it hadn't been serviced for 2 years and a different salesmen said that it did need the service and it would have to be booked in again

Whole experience was positive from test drive to collection of my new car.

The work carried out appears good and the engineer I spoke to the day after the service was helpful.

Knowledgable and helpful.

There is nothing not to like

A job well done to a high standard.

Issue on payment and no feedback on fault remedy

Work undertaken quickly, provided updates and video overview. Slightly marked down as whilst complementary clean of car provided, boot was completely missed

Terri at the barons show room in stansted was very friendly from the start, she was very informative about the car i was looking at. She made the whole process of purchasing a new car so easy and enjoyable.

The service I received was excellent the only problem was trying to book the service and request a loan car. This couldn't be done via the call centre and despite giving my contact details as requested, no one called me back.

as expected