Good advice given, video of the service was a nice touch too.

They resolved an issue that the garage I purchased the car from failed to do and provided me with a courtesy car

All OK. Ready just in time once clarified and agreed. When booking in need to be clear about service time & when it will be ready. I have appointments so that is very important. I like to be told the time to collect when booking in and stick to it.

I told the staff that I would like the car quite quickly and they achieved it

AS ABOVE

Friendly knowledgeable staff & a good job done.

Very, all completed as they said.

3 issues - first, my initial online booking failed and I had to rebook. Second, when I arrived, I had to figure out for myself that the BMW dealer next door was dealing with the reception process leading me to waste time. Third, my car was not washed

It was very simple, well explained and a generally pleasant experience, as buying a new car should be!

Barons had the car for 9 hours and on pick up said that they had not had time to wash the car. Not a huge issue but it is one nice part of taking your car to the garage if it gets a clean.

was very expensive for just an oil change why do i need to make any more comments i have had minis for years and we use to get a discount booklet

Dispite asking it took a lot longer than was expected.

brought car in for mot and was advised of a necessary check on the car which was carried out quickly and I was informed at all times of progress

Answer as above. Also the clean was terrible it came back dusty & the boot wasn't hoovered. The mini boot badge has been damaged sticker coming off. It was not like this when brought in polish scratch marks all over.

I'm enjoying my new car.

Surpassed expectations in terms of value and service

Sales advisor, Lewis Parker, was very helpful.

Our Sales Adviser; Joel Reid was extremely helpful and friendly throughout the process.

My mini came back clean and felt as though it had been serviced

They serviced my car.

Pleasant reception - kept informed during service and job done as agreed

I was a bit surprised that my car needed so much done after only three years and that it took a week to put it right. I think either they must have been very busy or short of mechanics because I thought I was being fobbed off with the delays.

the whole thing was a simple process

Because David Scarr has been the most helpful person.

The service was generally very good. I tried to buy from a different Mini centre but they could only deal with me if I came in person, which wasn't convenient at the time.

The salesman was lovely in person but my pick up date was not wholly clear. When I picked the car up it was dusty but I was told it was because it had been outside. Also there were some white marks when I went to query he'd already gone home!

No complaints

Telling my wife to go to Halfords to change the rear bulb was a highlight - when all the rear lights failed. Then finally agreeing to fix but asking her to drive the non-legal car to them.

terri owers was my salesperson- she was great to deal with-made buying a new car a nice experience

Once the car arrived I was given as much flexibility as I required, to arrange collection

The service staff in mini Bishopstortford are all fantastic. Dave in particular. He kept me up to speed with the progress of the service at all times. The replacement car pick up and return was perfect, no problems.

as above they never rang, and when I did ring I could never get through!

No problems found

Excellent service and aftercare during warranty period of car

Car was not cleaned properly and, when it was pointed out, there was no interest in rectifying it.

I didn't want to give up my 3dr MINI Cooper S because I loved it so much but Terri Owers at Barons Stansted MINI made the swap to our new MINI Cooper Clubman pleasurable with her MINI knowledge, patience and understanding. She was fantastic!

As above.

Deal was confusing to begin with. We got there in the end thanks to Daniel and Adam. Car came earlier than expected. Looked great when we picked it up and Adam gave us a very helpful tour inside and out plus tips to make life easier.

good after sales service

Easy process from start to finish

Easy to book in, hassle free beginning to end , the whole team really seem to care

It came rather quick

Joel and his team colleagues really helped me to find my ideal mini in a price range I could afford. Joel really listened and gave practical options. Follow up very proficient.

Terri was friendly and helpful.

Because when we got our car back and reviewed our insurance app we found that they had been speeding in our car causing us to lose a 25% reduction that was due on our insurance renewal.